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Neo•Paradigms Statement of Privacy

Last updated: November 2003

Neo•Paradigms is committed to protecting the privacy of your personal information on our web sites and developing technology that gives you the most powerful, safe, online experience. Neo•Paradigms is an advocate of the Safe Harbor Agreement between the United States and the European Union, and meets the Safe Harbor privacy principles published by the U.S. Department of Commerce.

This Privacy Statement applies to the network of NeoParadigms Web Sites that display the NeoParadigms logo and/or trademark. By using Neo•Paradigms, you consent to the data practices described in this statement. If you have questions about this Privacy Statement or the protection of your personal information on NeoParadigms Web sites, please write us at
contact us with your questions

TRUSTe Certification

TRUSTe is an independent, non-profit organization whose mission is to build trust and confidence in the Internet by promoting the use of fair information practices. Because Neo•Paradigms wants to demonstrate its commitment to your privacy, we have agreed to publish our information practices and have our privacy practices reviewed for compliance by TRUSTe. In order to acquire and display the TRUSTe trustmark, Neo•Paradigms has agreed to disclose:

Any personally identifiable information collected from you through the Web site.

The organization collecting the information

How the information is used.

With whom the information may be shared.

What choices are available to you regarding collection, use and distribution of the information.

The kind of security procedures in place to protect the loss, misuse or alteration of information under Microsoft’s control.

How you can correct inaccuracies in the information.

If you have questions regarding this statement, you should first contact Neo•Paradigms using the contact information at the bottom of this Statement. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you would then contact TRUSTe at their Web site, http: //www.truste.org/users/users_watchdog.html. TRUSTe will serve as a liaison with Neo•Paradigms to resolve your concerns.

Collection of your Personal Information

Neo•Paradigms explicitly asks when it needs information that personally identifies you ("Personal Information") pertinent to the specific product or service you are choosing to use or subscribe to on the NeoParadigms Enterprises web sites. This information can include your e-mail address, name, address, telephone number, and credit card number, as applicable. Neo•Paradigms also may ask for non-personal information or demographic information.

Use of your Personal Information

Neo•Paradigms and our NeoParadigms Enterprises affiliates and service partners use your personal information to operate the Neo•Paradigms sites and to provide the NeoParadigms Enterprises services you have requested. The information may also be used to communicate with you regarding your Neo•Paradigms accounts by sending out periodic newsletters that are considered essential to the operation of the service. The non-personal information is used to compile general demographic statistics which is shared in the aggregate with NeoParadigms advertisers. For example: (a) if you are using Internet-SEO, a completed search engine application which includes the personal information you submitted, may, per your request, be forwarded to a particular search engine or directory. We use your e-mail address as your service username. We chose this since this ensures that everyone has a unique username and the username is easy to remember. We also use your e-mail address to respond to incoming service and support requests from you, to collect customer feedback, customer satisfaction surveys, and other service informational mailings.
We may ask for your postal address because some of our services require a mailing address so that we can completely perform the service. For example, we need your postal address for our billing services so that we can mail you checks for refunds or reseller commissions. We may also use this information for credit card validation.

Neo•Paradigms may disclose your Personal Information if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on NeoParadigms, Neo•Paradigms or the site; (b) protect and defend the rights or property of NeoParadigms; Neo•Paradigms, the site or the users of Neo•Paradigms; or, (c) act under exigent circumstances to protect the personal safety of users of NeoParadigms, Neo•Paradigms, the site or the public.

Personally identifiable information collected by Neo•Paradigms may be stored and processed in the United States or any other country in which NeoParadigms or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country.

Sharing your Personal Information with Other Companies

Except as otherwise described in this statement, Neo•Paradigms will share your personal information with other companies only with your consent. For example, when subscribing to a service which involves a third party to facilitate the service your personal information will be shared. Web-Oracle, for example, provides your contact information to affiliate program owners only with your consent so they can respond to specific customer requests to join their affiliate networks. Without this relationship, Web-Oracle could not provide its service to you. These uses of personal information are primary to the operation of the site.

We occasionally hire other companies to provide limited services on our behalf, such as packaging and delivering purchases and other mailings, providing customer service, performing statistical analysis of our services, or providing other essential elements of the site. We will only provide those companies the personal information they need to deliver the product or service, and they are prohibited from using that information for any other purpose. For example, Web-Oracle shares your personal information with third parties to collect and merge your personal information into your Web-Oracle profile for an improved and personalized customer experience on their Web site. As a part of the NeoParadigms Network affiliate program, Web-Oracle service shares your Web-Oracle ad content with other affiliates in the program if you consent, however, no personal information is shared with affiliates as a part of the ad content.

Control of your Personal Information

As part of your participation in any of the Neo•Paradigms services, Neo•Paradigms allows you to elect to receive certain information and e-mail from Neo•Paradigms and its service partners. There are two types of information sent to Neo•Paradigms customers: 1) account specific information; and, 2) promotional and customer feedback information.

Account specific communications include information that is essential for the NeoParadigms Enterprises service to operate properly. This includes the initial welcome mail describing features and guides to a particular service. It also includes any communications describing any changes or updates to a particular service or billing schedule. Because account specific communications are essential to providing the customer with the most current information on NeoParadigms Enterprises services these types of communications will be sent to all NeoParadigms Enterprises customers when appropriate. These types of communications are considered an essential part of the service for which you have signed-up for and you will not be able to unsubscribe from such mailings.

Promotional and customer feedback information includes special promotional offers, sweepstakes, contests, and/or customer surveys. For this type of information, the customer has the ability to opt-in or opt-out from receiving this type of information. The customer also has the ability to change their opt-in/out preferences at any time, either by changing their personal information, described in the next section, or by following the unsubscribe instructions provided in each mailing.

Please be aware that this Privacy Statement and the choices you make on this site will not necessarily apply to personal information you may have provided to NeoParadigms Enterprises in the context of other, separately operated, NeoParadigms Network products or services.

Changes to your Personal Information

You may update, edit or delete the personal information you have shared with Neo•Paradigms, at any time when you are on the Neo•Paradigms Web site, from within your Neo•Paradigms Account Profile by clicking the "Edit Company Profile" link.

If you have chosen to receive information from NeoParadigms and then at a later date decide you do not wish to continue receiving such information, you can unsubscribe by following the instructions in the e-mail. If are not currently receiving NeoParadigms information and you would like to, you can do so by the following the instructions outlined below. For all Neo•Paradigms services, you can make changes to your personal information through the "Edit Company Profile" selection in your Account Profile. To do this:

From the subscribed web site homepage, log into your account by entering your username and Neo•Paradigms password.
From the Account Profile page, click the "Edit Company Profile" button.
Modify your information and click the Update button to save the changes.
If you have difficulty modifying any of your information, please click here to send e-mail to receive further assistance.

Security of your Personal Information

Neo•Paradigms secures your personal information from unauthorized access, use or disclosure. NeoParadigms Enterprises secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When sensitive personal information (such as a credit card number and other financial information) is transmitted over the Internet, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Security of your Company's and Customers' Information you share with Neo•Paradigms

As a part of some of Neo•Paradigms services, you can choose to store your customer's and their company information on NeoParadigms' servers. NeoParadigms secures your customer's information on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. Neo•Paradigms will not use your customer contact list or any other customer information for any other purposes than those intended with the service, nor will your customer information be shared with any other parties, unless you are also subscribing to NeoParadigms Commerce Manager, where one of the features of these services is that your customer information be shared with Customer Manager. NeoParadigms will not use your customer information for the purpose of sending unsolicited commercial e-mail.

NeoParadigms may collect statistics on your specific company's customer's behavior in regards to their use of the NeoParadigms service on your behalf and report to you in the aggregate. In general, no personally identifiable information is collected, unless a customer has explicitly provided it is as a part of the service to which is being subscribed such as with services like List Builder, Commerce Manager, and Customer Manager.

Use of Cookies

To make it easy and convenient for you to login to our services, the Neo•Paradigms site may require you to enable cookies to utilize our services. Because we may use cookies, you will be able to bookmark your Neo•Paradigms start page and access your account without logging in.

A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Neo•Paradigms Web site, the information you previously provided can be retrieved, so you can easily use the features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you will not be able to fully experience the interactive features of the Neo•Paradigms Web site and on other Microsoft Web sites or other web sites you visit.

Use of Privacy Statements by NeoParadigms Partners and Affiliates

While NeoParadigms supports other web site operators using Neo•Paradigms services complying with these principles, you should carefully examine the privacy statements of sites linking to or from Neo•Paradigms. Personal information that you choose to provide to other web sites will be subject to the privacy policies of that specific web site.

Use of Third Party Ad Networks

NeoParadigms Enterprises Web Sites do not currently employ third party advertisements. This practice continues to come under review. Should the NeoParadigms Enterprises elect to employ third party banner ads the following paragraph will become pertinent.

The majority of the online banner advertisements you see on the NeoParadigms Web sites are displayed by NeoParadigms. In addition, NeoParadigms also allows other companies, called third-party ad servers or ad networks, to display advertisements on NeoParadigms Web sites. To do this, ad networks place a persistent cookie on your computer. Doing this allows the ad network to recognize your computer each time they send you an online advertisement. In this way, ad networks may compile information about where you, or others who are using your computer, saw their advertisements and determine which ads are clicked on. This information allows an ad network to deliver advertisements that they believe will be of most interest to you. Neo•Paradigms does not have access to or control of the cookies that may be placed by the third-party ad servers or ad networks.

NeoParadigms may maintain relationships with a number of the third-party ad networks. If you want to prevent one of these third-party companies from sending and reading cookies on your computer, you will need to either set your browser to decline third party cookies or visit each ad network's web site individually or request that you be removed from its system.

Use of Web Beacons

Neo•Paradigms pages may contain electronic images known as Web beacons, sometimes called single-pixel gifs that allow NeoParadigms to count users who have visited those pages and to deliver co-branded services. NeoParadigms may include web beacons in promotional e-mail messages or NeoParadigms Newsletters in order to count how many messages have been opened and acted upon. Web beacons are not used to access your personally identifiable information on the NeoParadigms Enterprises of sites and services; they are a technique we use to compile aggregated statistics about NeoParadigms Web site usage.

Web beacons collect only a limited set of information including a cookie number, time and date of a page view, and a description of the page on which the Web beacon resides. NeoParadigms Web pages may also contain Web beacons placed there by our advertising partners to help NeoParadigms determine the effectiveness of our Internet advertising campaigns.

Changes to this Statement

NeoParadigms will occasionally update this Privacy Statement to reflect company and customer feedback. When NeoParadigms posts changes to this Statement, we will also revise the "last updated" date at the top of the Privacy Statement. If there are material changes to this Statement, NeoParadigms will notify you by placing prominent notice on the Web site. NeoParadigms encourages you to periodically review this Statement to be informed of how NeoParadigms Enterprises is protecting your information.

Contact Information

If you have any questions regarding this Privacy Statement, please click here to send e-mail.

Neo•Paradigms Privacy
NeoParadigms Enterprises
15885 SW Barnard Ct
Beaverton, Oregon 97007

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